PAYMENT AND SECURITY
How are payments processed on your platform?
Payments are typically processed securely through our platform. We use industry-standard security measures to ensure the safety of your transactions .
Is my personal and payment information secure on your platform?
Yes, we prioritize the security of your information. Our platform uses encryption and follows best practices to keep your data safe.
PRODUCT RETURN
What is the return policy on your products?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Kindly visit the following link for further clarification on our return policy.
How do I initiate a product return?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Kindly visit the following link for further clarification on how to initiate a product return.
Can I return a product after the specified return period?
Generally, returns are accepted within the specified period. If you have unique circumstances, please contact our customer support to discuss your situation.
How long does it take to process a refund for a returned product?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tech@arnergy.com.
What should I do if the product I received is damaged or defective?
Contact our customer support immediately on our Contact Us page with details and, if possible, provide photos of the damaged or defective product. We will assist you in the return and replacement process.
Can I exchange a product instead of getting a refund?
Depending on availability and our exchange policy, we may offer product exchanges. Please contact our customer support for assistance with exchanges.
QUALITY ASSURED BY ARNERGY
How can I be assured of the quality of the products purchased from Arnergy?
We take quality seriously. All products on our platform undergo a rigorous screening process, and we collaborate with reputable suppliers to ensure that only high-quality solar products are available to our customers.
What measures does your company take to ensure the quality of solar products?
We work closely with suppliers to verify the specifications and performance of each product. Additionally, customer reviews and ratings play a crucial role in maintaining a quality standard on our platform.
Do you provide any warranties for the solar products?
Yes, most of the products listed on our platform come with warranties provided by the suppliers. Warranty information can be found on the product listings, and customers are encouraged to review it before making a purchase.
What should I do if I encounter any issues with the quality of a product or service?
If you experience any issues, please contact our customer support. We are committed to addressing concerns promptly and working with you to find a satisfactory resolution.
OTHERS
Do you offer bulk discounts for installers?
Yes, we offer competitive pricing and bulk discounts to installers to help them save on their renewable energy equipment purchases.
How long does it take to receive my order?
Delivery times may vary depending on your location and product availability. We aim to deliver your order as quickly as possible and provide estimated delivery times during the checkout process.
Do you provide technical support or installation services?
While we don't offer installation services directly, we can connect you with skilled installers through our platform. Additionally, our customer support team can assist with technical inquiries about the products we sell.
How can I contact your customer support team?
You can reach our customer support team through our contact page on the website, via email, or by phone. We're here to assist you with any questions or concerns.